This Privacy Policy explains what personal information the Fit4Steps Trainer app collects about you as a practitioner, why we collect it, how it is protected, and the choices you have.
Information We Collect
| Category | What it includes |
|---|
| Identity & contact | Name and mobile number, verified by one-time code at sign-in. |
| Practitioner profile | Qualifications, employment details, and the service areas you cover. |
| Identity documents | Photos you upload for verification, taken with your camera or chosen from your photo library. Where a government ID such as Aadhaar is used, only the last four digits and a verification flag are stored — never the full number. |
| Location | Your device location, collected only while you have "Share my location" turned on — once when you turn it on, then about every 5 minutes, including when the app is in the background or closed and your phone is locked. A notification is shown on your phone the whole time it is on. Used to recommend you for nearby clients. Turning it off stops collection and deletes your shared location immediately. |
| Schedule & session records | Assigned clients, session completion, clinical/progress notes, attendance and leave. |
| Payout details | Bank or payout information and earnings records, used to pay you. |
| Consent records | What you've agreed to inside the app, and when — including acceptance of this Privacy Policy. |
| Device credentials | Your session tokens are stored in the device's secure keychain/keystore, never in plain app storage. |
How We Use Your Information
- To assign you to clients, show you your schedule, and let you record the sessions you deliver.
- To verify your identity and qualifications before you begin working with clients.
- To calculate and process your payouts.
- To recommend you for clients near your current location when location sharing is on.
- To meet our legal, tax and safeguarding obligations under Indian law.
Client Information You Access
While delivering a session, you access a client's contact, address, health and emergency-contact information — cached on your device so you can work offline. This information belongs to the client, not to you: it must be used only to deliver the assigned service, must not be copied or shared outside the app, and every access to it is logged.
Who We Share It With
- WhatsApp (Meta Platforms) — used solely to deliver the one-time codes used to sign in. Your mobile number and the code are sent to WhatsApp for this purpose.
- Expo, Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service) — to deliver push notifications to your device. They receive your device's notification token and the text of the notification.
- Fit4Steps ops and finance staff — to the extent needed to assign schedules, verify sessions, and process payouts.
- We do not sell your personal information to third parties.
Where Your Data Is Stored
Your data is hosted in India and is not transferred outside the country. Identity documents and photos are kept in private storage and are only ever accessed through a short-lived, authorised link — never a public URL.
Data Security
- Row-level access rules on our database restrict which staff can see which records, in addition to application-level permission checks.
- Signing in on a new device revokes any previous device's session — only one is valid at a time.
- Records of scheduling, attendance and payout are kept in an append-only log — nothing is silently altered or deleted.
- Location is read only while sharing is switched on, with a visible notification on your phone whenever it is; only your latest location is kept, and it is deleted as soon as you switch sharing off.
Data Retention
We keep your profile, verification, schedule and payout records for as long as your engagement with Fit4Steps continues and for the period required afterwards to meet our legal, tax and accounting obligations.
Your Rights & Choices
- You can review and withdraw consents you've given inside the app at any time; a withdrawal is recorded, not deleted, so there is a record of what changed and when.
- You can turn location sharing off at any time from the app or your device settings.
- You can ask us what personal information we hold about you and request that inaccurate information be corrected.
- You can raise a request or complaint about how your data is handled using the contact details in Section 10.
Changes to This Policy
We may update this Privacy Policy as our services or applicable law change. Where a change is material, we will let you know through the app before it takes effect.